Last updated: January 2026

 

 

1. Introduction

This Privacy Policy explains how personal information is collected, used, and stored when you visit or contact www.otteliendorland.com.

 

This website is operated by a sole trader based in Australia.

​

2. Personal Information Collected

Personal information is only collected when you contact me directly. This may include:

• Name

• Email address

• Phone number

• Business-related information shared voluntarily via email

• Billing details required for invoicing

​

No contact forms or booking tools are used on this website.

​

3. How Personal Information Is Used

Personal information is used only for the following purposes:

• Responding to enquiries

• Providing agreed services

• Client communication

• Invoicing and payment administration

​

4. Payments

Payments are arranged manually after agreement and may be processed via third-party providers, including:

• Stripe

• PayPal

• Bank transfer

This website does not collect or store credit card or banking details. All payment information is handled directly by the relevant payment provider or financial institution.

 

5. Analytics and Website Data

Basic website analytics are collected through Wix Analytics to understand general website usage.

Google Analytics or other tracking tools are not currently in use but may be added in the future.

​

6. Data Sharing

Personal information is not sold or traded.

 

Information may be shared only with trusted third-party service providers where required for business operations (such as payment processing).

 

7. Data Retention

Personal information is retained only as long as necessary for business and legal purposes. This may include:

• Client correspondence

• Invoices and financial records (retained for up to seven years in line with Australian requirements)

​

8. Your Rights

You may request to:

• Access personal information held about you

• Correct inaccurate information

• Request deletion of your personal information

​

Some information may need to be retained for legal or accounting purposes.

 

Requests can be made by contacting: info@otteliencarroll.com

 

9. Updates

This Privacy Policy may be updated from time to time. The most current version will always be published on this website.