Last updated: August 2026

 

1. Introduction

These Terms & Conditions apply to advisory services provided by Ottelien Carroll through www.otteliencarroll.com.

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By engaging my services, you agree to these Terms & Conditions.

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2. Advisory Services

Advisory services are agreed in advance between us, generally by email.

The scope of the advisory work, any deliverables and the applicable fee will be agreed before work begins.

Any additional work requested outside the agreed scope may require a separate agreement and additional fee.

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3. Payment

Payment is generally required in full before work begins, unless otherwise agreed in writing.

Work may be paused or cancelled if payment is not received as agreed.

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4. Cancellations and Refunds

Cancellations are permitted before work begins.

Once advisory work has commenced, fees are generally non-refundable.

In exceptional circumstances, I may agree to a partial refund at my discretion.

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5. Client Information

Clients are responsible for providing accurate and relevant information needed for the advisory work.

Advice is based on the information provided and the circumstances discussed at the time.

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6. Advice and Outcomes

Advisory services are provided for informational and strategic purposes.

I do not guarantee specific business, financial or commercial outcomes. Any decisions made based on the advice provided remain the responsibility of the client.

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7. Intellectual Property

Any specific deliverables created for a client become the client’s property once payment has been received in full.​ I retain ownership of my underlying knowledge, methods, frameworks and experience.

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8. Governing Law

These Terms & Conditions are governed by the laws of Australia.